Refund Policy

Customers should review the following Owala store standards before placing an order.

Refunds and changes

After the returned merchandise is received, inspected, and approved, we issue the refund to the original payment method within 10 business days. A bank or payment provider may require additional time to post the credit. Reach our support team promptly to request an order cancellation or change before dispatch; once an order has shipped, this Refund Policy applies.

Thirty-day returns and exchanges

You can request a return or exchange within 30 days after delivery. Items should be unused, in their original condition and packaging, and accompanied by an order number or other proof of purchase. Reach our support team before returning anything so we can send return instructions and, where applicable, a prepaid label.

Return costs and order issues

For eligible returns, including a change of mind, Owala pays the return-shipping cost. Owala also pays return shipping when an item arrives damaged, incomplete, defective, or different from what was ordered. Please send the order details and clear photographs when reporting a product or fulfillment issue.

Contact details

Store: Owala
Email: Support@Owald.shop
Phone: 208-931-5870
Postal address: 9030 Red Mountain Way, Victor, Idaho, 83455, United States