Contact Us

Customers should review the following Owala store standards before placing an order.

Customer assistance

Contact Owala approximately an order, shipment, return, exchange, payment, accessibility question, or privacy request. Include the order number when relevant, but never send a complete payment-card number by email.

Support hours

Customer service is available Monday to Friday, 9:00 AM–5:00 PM local time. Messages received outside these hours are reviewed on the next business day.

Contact details

Store: Owala
Email: Support@Owald.shop
Phone: 208-931-5870
Postal address: 9030 Red Mountain Way, Victor, Idaho, 83455, United States